*Privacy Policy**
Refund policy
At Octagon, we strive to provide our customers with the best products and services. However, we understand that in some cases a refund is necessary. Please review our refund policy below.
- Refund eligibility
Products: Refunds only apply to products that are unused, unopened, and in their original packaging. You must request a refund within 15 days of receiving your order.
Custom products: Custom or personalized products are not refundable unless the product is defective or damaged on arrival.
- Procedure for requesting a refund
Please follow these steps to request a refund:
Contact Us: Within 30 days of receiving your product or service, contact our Customer Service team by email at [jz0161099@gmail.com] or [2672181532@qq.com]. Provide your order number and a brief explanation of why you are requesting a refund.
Return Product: If your request for a physical product refund is approved, you will be instructed to return the product to us. The product must be in its original condition, including all packaging, accessories and documentation. You are responsible for the shipping cost of the return.
Inspection and Approval: Once we receive a returned product, we will inspect it to ensure that it meets our refund eligibility criteria. If approved, we will process your refund.
Refund Method: A refund will be issued to the original payment method used at the time of purchase. Please wait [7-10] business days for the refund to appear on your statement.
- Returned items
The following items are non-refundable:
Gift card
Downloadable software products
Products used, altered or damaged by customers
Products returned more than 15 days after shipment
- Defective or damaged products
If you receive a defective or damaged product, please contact us immediately at the email address [] or [your phone number]. We will arrange a replacement or full refund, including return shipping.
Step 5 Communicate
If you would like to replace a product in a different size, color or style, please contact us at [your email address] or [your phone number]. Replacement is subject to product availability and must be requested within 14 days of receiving your order.
- Eventually sell the project
Items marked “Final Sale” may not be returned or replaced unless defective or damaged on arrival.
- Changes to refund policy
We reserve the right to update or amend this Refund policy at any time. Any changes will be effective as soon as they are posted on the website. Please review this policy periodically to ensure that you are aware of any changes.
- Contact us
If you have any questions or concerns about our refund policy, please contact us at:
[Company name] : stincrystal
【 Email 】 to: jz0161099@gmail.com, 2672181532@qq.com
You will be responsible for paying the shipping cost of the returned goods. Shipping charges are non-refundable.
Depending on where you live, the time it takes for replacement products to reach you may vary.